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Service & Support / Warranty

Product Warranty & Parts Return Information

Product registration, warranty information, and parts return instructions.

Register Your Product

Complete the form below to register your recent purchase.

Get Warranty Information

Submit a Warranty Claim

Log in here to file a warranty claim or download our guides before submitting.

Return Parts

Return parts per the instructions received after submitting claims, or review the instructions for returning parts below.

Warranty Statements by Product Series

All units to be free from manufacturing defects, covered by:

3-Year – Parts & Labor on Entire Machine.
5-Year – Parts & Labor on Evaporator.
5-Year – Parts on Compressor, Air-Cooled Condenser Coil.

View KM Series Warranty Statement (PDF)

3-Year – Parts & Labor on Entire Machine.
5-Year – Parts & Labor on Evaporator.
5-Year – Parts on Compressor, Air-Cooled Condenser Coil.

View DKM & DM Series Warranty Statement (PDF)

3-Year – Parts & Labor on Entire Machine.
5-Year – Parts on Compressor, Air-Cooled Condenser Coil.

View IM Series Warranty Statement (PDF)

2-Year – Parts & Labor on Entire Machine.

View AM & C Series Warranty Statement (PDF)

3-Year – Parts & Labor on Entire Machine.
5-Year – Parts on Compressor, Air-Cooled Condenser Coil.

View F & -C Series Warranty Statement (PDF)

3-Year – Parts & Labor on Bins < 1,000 lbs. Storage.

View 3-Year Ice Storage Warranty Statement (PDF)

5-Year – Parts & Labor on Bins > 1,000 lbs. Storage.

View 5-Year Ice Storage Warranty Statement (PDF)

1-Year – Parts & Labor on Entire Machine.
2-Year – Parts & Labor on Compressor, Evaporator, Air-Cooled Condenser.
5-Year – Parts on Compressor, Air-Cooled Condenser.

View Sushi Case Warranty Statement (PDF)

Manufactured on or after July 1, 2022:

5-Year – Labor on Entire Machine.
6-Year – Parts on Entire Machine.
7-Year – Parts on Compressor.

View Steelheart Series Warranty Statement (PDF)

Manufactured prior to July 1, 2022:

3-Year – Parts & Labor on Entire Machine.
5-Year – Parts on Compressor.

View Steelheart Series Warranty Statement (PDF)

3-Year – Parts & Labor on Entire Machine.
5-Year – Parts on Compressor.

View HR Series Warranty Statement (PDF)

2-Year – Parts & Labor on Entire Machine.
5-Year – Parts on Compressor

View Economy Series Warranty Statement (PDF)

1-Year – Entire System.
1-Year – Replaceable Elements.

View Water Filter Warranty Statement (PDF)

Submitting Warranty Claims

Download these guides to help you through the claim submission process.

Claim System Instructions (PDF)

Old Claim System Instructions (PDF)

Claim Troubleshooting Guide (PDF)

Labor Allowance Guide (PDF)

Log In to File a Warranty Claim

Instructions for Returning Parts

For Customers

If you are NOT a Hoshizaki Certified Service Rep (HCSR), follow these return instructions to return the required parts.

For HCSRs

If you ARE a Hoshizaki Certified Service Rep (HCSR), follow these instructions to return the required parts.

Return Labels

Download this Microsoft Word label template (Avery 5162) file in order to quickly print labels for returned parts.

Hoshizaki Product Registration

Need Other Help?

Send us a message and a member of our team will be in touch with you soon.

Tech Support Team Warranty Team